IT Workshops For Beginners

Course Description

This course is considered as initial learning program by our instructors, designed for individuals who are new to IT or trying to get into world of IT
You will gain technical skills and knowledge that a Technology Support Analyst needs to deliver quick, informed solutions for computer-related problems and Additionally, learn how ITSM (IT Service Management) works. Course Topics include basics of Operating Systems, System Components and networking concepts, Virtualization, Ticketing system, Basics of Cloud Computing and primarily focuses on Active Directory in depth which is widely used across the globe.

Duration

35 hours

Mode of Training

Online / Offline / Self Paced

Course Contents

Operating Systems

  1. Basis of Operating Systems
  2. Types of OS
  3. Functions of OS
  4. System Diagnostic Tools
  5. Applications

Hardware Basics

  1. Hardware Basics and OS configuration
  2. Motherboard and its components
  3.  Physical Address / Mac Address
  4. CPU and its Types
  5.  RAM and its Types
  6. Firmware and its Types
  7. DataCenters
  8. Physical servers and Vendors

Networking

  1. Networking Basics
  2. Types of Network
  3. Networking Topology
  4. IP Address
  5. Classes of IP Address / Ranges
  6. Subnetting
  7. TCP/IP and OSI Model
  8. Hub vs Switch vs Router
  9. Protocols / Services
  10. DNS/DHCP/ Gateways
  11. SSH/RDP
  12. Firewall Basics

Virtualization

  1. Virtualization
  2. Types of Virtualization: Type1 and Type2
  3. Virtualization Tools
  4. Install CentOS Linux on VMware workstation
  5. Install RedhatOS Linux on VMware workstation
  6. Install Ubuntu OS Linux on VMware workstation
  7. Install Windows Server on VMware workstation

Active Directory

  1. Introduction to Active Directory
  2. Basics of Active Directory
  3. Domains and Forests
  4. Install and configure Active Directory
  5. Domain controller and replication
  6. RSAT
  7. Managing OU, Users and Groups
  8. Active Directory Users and Computers
  9. Group Policy
  10. Real Time Best Practices for Maintaining an Efficient and Secure AD

Linux

  1. Linux Essentials
  2. Linux Diagnostic tools
  3. L1/L2 Operational tasks in Linux

Ticketing System

  1. Ticketing System
  2. Types of Tickets
  3. SLA and Ticket Priorities
  4. Ticketing System Demo Freshworks

Microsoft 365

  1. Microsoft 365 Tools Overview
  2. Microsoft 365 subscriptions

Cloud Computing

  1. Introduction to Cloud Computing
  2. Cloud Providers in Market
  3. Real Use Cases Scenarios Discussion
  4. Next steps Comptia A+, Comptia Network+

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Course Outcomes

  • This course is a launchpad to a career in IT where you will gain skills required to succeed in an entry-level IT job. Students will Develop the technical skills and knowledge that Technology Support Analyst needs to deliver quick and informed solutions to customers in a fast paced environemnt.

  • One should easily be able to perform day-to-day IT support tasks including computer issues, user and access management, wireless networking, installing programs, and customer service and learning to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.

For Any Requirements Contact Us At

+1 (647) 718-8638
+91 9915618510

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